Effective date: October 15, 2026
Legal entity: Altura Ventures LLC
DBA: Kurea Care · Consumer-facing brand: Kurea · Website: kureacare.com

These Terms contain important provisions concerning automatic subscription and multi-cycle plan renewal, binding individual arbitration, waiver of class actions, and limitations of liability. Please read them carefully.

Not for Emergencies

Kurea is not an emergency medical service. If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department. For a mental-health crisis, call or text 988. Do not rely on the Kurea website, email, portal messages, or participating providers for emergency response.

1. Acceptance of These Terms

These Terms of Service (“Terms”) form a binding agreement between you and Altura Ventures LLC, which operates under the consumer-facing brand Kurea (“Kurea,” “we,” “us,” or “our”). They govern your access to kureacare.com, associated intake and account experiences, administrative coordination, subscriptions, and related services (collectively, the “Services”).

By creating an account, selecting an acceptance box, submitting an intake, completing checkout, or using the Services, you acknowledge that you have read and agree to these Terms. If you do not agree, do not use the Services.

Accepting these Terms does not, by itself, provide marketing communication consent, recording consent, advertising consent where required, or a HIPAA authorization. The applicable permissions are collected separately.

Our Privacy Policy, Telehealth Consent, Notice of Privacy Practices, Refund and Cancellation Policy, checkout disclosures, and treatment-specific notices are incorporated into these Terms.

2. Definitions

• Kurea means the consumer-facing administrative service and brand operated by Altura Ventures LLC.

• Platform means the website, Rimo Health technology, patient portal, intake flows, communications, payment functions, and administrative tools used to facilitate Services.

• Provider Group means Digital Medical Care, P.C.; TXMD of California, P.C.; TXMD of Kansas, P.A.; or TXMD of Texas, P.C., as applicable based on patient location.

• Provider means an independently licensed healthcare professional employed or engaged by the applicable Provider Group.

• Pharmacy means an independent state-licensed pharmacy that may dispense a prescription issued by a Provider.

• Medication means any prescription product, including a compounded preparation, coordinated through the Services.

• You means the adult using the Services.

3. Eligibility

You must be at least 18 years old, have legal capacity to enter a contract, be physically located in a U.S. jurisdiction where the applicable Provider may lawfully provide care, and provide accurate and complete information. You must be authorized to use any payment method submitted.

Services, consultation methods, and medications may vary by state, provider licensure, pharmacy coverage, clinical eligibility, and applicable law.

4. Kurea’s Non-Clinical Role

Kurea and Altura Ventures LLC provide non-clinical administrative, marketing, technology, payment, and support services. They do not practice medicine, nursing, or pharmacy; diagnose or treat conditions; prescribe medications; manufacture or compound drugs; dispense prescriptions; or control a Provider’s clinical judgment or a Pharmacy’s professional judgment.

The Platform may be operated in part by Rimo Health LLC. Clinical services are furnished solely by Providers through the applicable Provider Group. Prescriptions, if issued, are filled by an independent licensed Pharmacy.

5. Provider and Pharmacy Relationships

Any clinician-patient relationship is solely between you and the applicable Provider Group and begins only when a Provider accepts you for care in accordance with applicable law. Providers independently determine whether evaluation, diagnosis, treatment, follow-up, or a prescription is appropriate.

No prescription or particular treatment is guaranteed. A Provider may decline treatment, request additional information, require a synchronous consultation, recommend in-person care, or discontinue treatment when clinically or legally appropriate.

Pharmacies are independent from Kurea and exercise their own professional judgment. Where permitted and operationally available, you may request that a valid prescription be sent to another pharmacy of your choice; additional charges or service limitations may apply.

6. Telehealth Consent

Clinical services facilitated through Kurea use telehealth, which may include asynchronous questionnaires, secure messaging, telephone, audio, video, photographs, or other electronic communications. Before receiving clinical services, you must review and accept the Telehealth Consent presented through the Platform.

7. Cash-Pay Services; No Insurance

Kurea is not an insurer, and the Services are not health insurance. The Services are offered on a cash-pay basis. Kurea does not submit claims to commercial insurance, Medicare, Medicaid, TRICARE, or another government health program on your behalf.

You are responsible for determining whether a health savings account, flexible spending account, health reimbursement arrangement, or similar benefit may be used and for any related tax consequences.

8. Accounts and Security

You agree to provide accurate, current, and complete information; maintain the confidentiality of your login credentials; restrict access to your account; and promptly notify contact@kureacare.com of suspected unauthorized access. You are responsible for activity occurring through your account to the extent permitted by law.

9. Patient Responsibilities

You agree to provide complete and truthful identity, location, contact, payment, and medical information; promptly report changes; follow Provider instructions; review pharmacy labeling; ask questions when information is unclear; and seek in-person or emergency care when appropriate.

False, incomplete, or misleading information may create serious health risks and may result in delayed care, denial of treatment, account suspension, or cancellation.

10. Prescription Products and Compounded Medications

Prescription products are available only after a Provider determines that treatment is clinically appropriate. Treatments offered through Kurea may be compounded. Compounded medications are not FDA-approved, and FDA does not review their safety, effectiveness, or quality before marketing.

Medication appearance, formulation, packaging, availability, and dispensing pharmacy may vary. Website photographs are illustrative. Prescription medication generally cannot be returned for reuse or resale after it has been dispensed or shipped.

11. Subscriptions, Prepaid Multi-Cycle Plans, and Automatic Renewal

Depending on the option selected at checkout, a plan may be a one-time purchase, an automatically renewing subscription, a prepaid multi-cycle plan, or a prepaid period followed by automatic renewal. The medication or service, supply amount, billing interval, initial charge, renewal amount, and renewal timing disclosed before checkout govern your purchase. Any per-cycle or monthly-equivalent amount is provided for comparison and is not an installment-payment schedule unless checkout expressly states otherwise. By selecting a plan and completing checkout, you authorize Kurea and its payment processor to charge your saved payment method according to the terms displayed at checkout. A medication charge is made only if a licensed provider approves the prescription. You may cancel through the patient portal, when available, or by emailing contact@kureacare.com. The cancellation deadline disclosed at checkout or in your account applies to the next scheduled charge. Cancellation stops future renewal charges but does not retroactively cancel a completed charge or create a prorated refund for unused time, services, doses, or medication, except as stated in the Refund, Cancellation, Shipping & Returns Policy or required by law. Price changes will be communicated in advance when required by law.

12. Prices, Payments, and Taxes

You authorize charges for all amounts disclosed at checkout, including the full upfront price of a selected multi-cycle plan, subsequent automatic renewals, applicable taxes and other expressly disclosed amounts.

If payment fails, we may retry the charge, request another payment method, suspend Services, or cancel the subscription. You remain responsible for amounts lawfully due.

13. Electronic Communications, Messaging, and Calls

We provide account, payment, security, care-coordination, shipping, and legal communications electronically, including by email, telephone, secure portal message, or notices posted through the Platform. Electronic communications satisfy legal writing requirements only to the extent permitted by applicable law.

The communication permissions presented when you opt in govern the relevant program. These Terms describe the programs; agreeing to these Terms alone does not enroll you in marketing communications.

13.1 Service communications

Kurea uses email, telephone, and secure portal messages for communications about orders, appointments, account support, care coordination, and related services, consistent with applicable permissions and law. We do not currently use SMS or iMessage for transactional or care-related notices. Service communications and marketing communications have separate purposes and permissions. Clinical communication consent is governed by the applicable consent presented through the Platform and applicable health-information law.

13.2 Marketing communications and consent

Kurea offers marketing communications about offers, promotions, and incomplete intake or checkout experiences by email, SMS, and iMessage where supported, as well as live human sales calls. We request affirmative opt-in to marketing SMS and iMessage during checkout and send marketing emails and text messages only with the applicable affirmative opt-in. iSellForYou’s live agents handle sales questions and checkout assistance; Kurea’s own team handles customer-support calls. We do not use AI-generated, artificial, or prerecorded voices for these sales calls. Accepting these Terms, providing a telephone number, consenting to care, or opting into another channel does not by itself enroll you in marketing communications or authorize sales calls. Marketing consent is not a condition of purchase or receiving care.

13.3 Message frequency, charges, and availability

The Kurea Care marketing program is operated by Altura Ventures LLC, doing business as Kurea Care. Kurea Care emails are sent from contact@kureacare.com. SMS messages can originate from different telephone numbers used for the program. Changing a sending number does not create new consent or cancel an opt-out. You can manage your communication preferences through the message instructions or the contact details in these Terms.

Message frequency varies based on your interactions, preferences, and the program. Message and data rates may apply. SMS and iMessage availability and delivery depend on your device, network, service provider, and the messaging platform. Delivery is not guaranteed. Communications are not an emergency service; use the emergency resources stated above when needed. Keep your contact details current and notify us if you no longer control a number or address provided to Kurea.

13.4 Opting out and obtaining help

You can manage marketing preferences through the patient portal. For SMS, reply STOP to opt out or HELP for assistance. You can unsubscribe from marketing emails using the unsubscribe link provided. For iMessage, reply STOP or follow the opt-out instructions provided in the conversation, or contact Kurea. To stop sales calls, tell the caller or contact contact@kureacare.com or +1 (888) 864-2119. You can also use these contact details for communication support or consent revocation. We honor applicable opt-out and revocation requests. If you need to change a service communication channel, use the secure portal or contact us to arrange another available way to receive necessary service information.

13.5 Sales and support call recordings

We record live sales calls handled by iSellForYou and Kurea’s own customer-support calls and voicemails, after providing applicable notice and obtaining consent where required. iSellForYou stores sales-call audio on Kurea’s behalf; Kurea stores support-call and voicemail audio. The audio is encrypted at rest and is used to review complaints or disputes and verify what was said or promised. If you decline required recording consent for a sales call, we end that call. Recordings are normally deleted after 30 days. A relevant recording may be kept longer if a specific complaint or dispute about the call is open before that period ends, or if a longer period is required by law; it is deleted after the matter or requirement ends. Further information appears in the Privacy Policy.

13.6 Communications providers and advertising choices

Kurea uses service providers including Omnisend for marketing email and SMS, Zobi for marketing iMessage, iSellForYou for live sales calls and sales-call recording, and Rimo Health for secure intake, the patient portal, and care-related platform communications. Kurea’s own team handles customer-support calls. Their involvement and our advertising tracking practices, including Aimerce forwarding permitted signals to Outbrain, are described in the Privacy Policy. Declining or withdrawing marketing communication consent does not by itself opt you out of advertising data sharing. Advertising opt-outs, including applicable Global Privacy Control signals, are handled separately as described in the Privacy Policy. These Terms do not constitute a HIPAA marketing authorization.

14. Limited License

Subject to these Terms, Kurea grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Platform for lawful, non-commercial purposes. No ownership rights are transferred.

15. Prohibited Conduct

You may not:

• Violate law or another person’s rights.

• Misrepresent identity, age, location, health information, or eligibility.

• Seek prescriptions through fraud, share or resell medication, or use medication prescribed for another person.

• Access another person’s account or attempt unauthorized system access.

• Introduce malware, interfere with security, or disrupt the Platform.

• Scrape, crawl, copy, reverse engineer, or use automated systems without written permission, except where prohibited by law.

• Upload unlawful, infringing, malicious, or harmful material.

• Use the Services in a manner that threatens the safety of any person.

16. User Submissions

You retain ownership of information and content you submit. You grant Kurea, the Platform, Provider Groups, Pharmacies, and their service providers a non-exclusive license to host, process, reproduce, transmit, and use submissions as necessary to provide Services, comply with law, protect safety, and enforce agreements, subject to applicable privacy and health-information laws.

17. Intellectual Property

Kurea’s name, logos, design, website content, graphics, software, and other materials are owned by Altura Ventures LLC or its licensors and protected by intellectual-property laws. Third-party names and marks remain the property of their respective owners.

18. Third-Party Services and Links

The Platform uses and links to independent providers, pharmacies, Rimo Health LLC, payment processors, shipping carriers, communications and advertising providers, and other third parties. Their services can be subject to separate terms and privacy policies. Kurea is not responsible for third-party websites or services outside its control.

19. Accuracy and Availability

We attempt to provide accurate information but do not warrant that website content is complete, current, or error-free. We may correct errors, modify content, suspend features, or cancel transactions affected by a material error. We do not guarantee uninterrupted or continuously available Services.

20. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE NON-CLINICAL PLATFORM AND ADMINISTRATIVE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT EXPRESS, IMPLIED, OR STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. KUREA DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

These disclaimers do not limit duties that cannot lawfully be disclaimed and do not alter the professional obligations of a Provider or Pharmacy.

21. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ALTURA VENTURES LLC, KUREA, AND THEIR MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, LOSS OF DATA, LOSS OF PROFITS, OR BUSINESS INTERRUPTION ARISING FROM THE PLATFORM OR NON-CLINICAL SERVICES.

THEIR TOTAL CUMULATIVE LIABILITY WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE AMOUNT YOU PAID TO KUREA DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so portions of this section may not apply.

22. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Altura Ventures LLC, Kurea, and their members, officers, employees, contractors, agents, and licensors from claims, damages, liabilities, and reasonable expenses arising from your material breach of these Terms, unlawful misuse of the Services, violation of another person’s rights, or fraudulent or wrongful conduct.

23. Copyright Complaints

Send a notice of claimed copyright infringement to contact@kureacare.com with identification of the protected work, the allegedly infringing material and its location, your contact information, statements of good-faith belief and accuracy, proof of authority where applicable, and your physical or electronic signature.

24. Binding Individual Arbitration and Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Except for matters eligible for small-claims court, requests for temporary injunctive relief involving intellectual property or unauthorized system access, and claims that applicable law prohibits from arbitration, any dispute between you and Altura Ventures LLC or Kurea arising from these Terms or the Services will be resolved by final and binding individual arbitration.

Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules by one arbitrator. It may occur by telephone, video, document submission, or at a location determined under those rules. The Federal Arbitration Act governs this arbitration provision. Judgment on an award may be entered in a court with jurisdiction.

YOU AND KUREA WAIVE THE RIGHT TO A JURY TRIAL AND AGREE THAT CLAIMS MAY BE BROUGHT ONLY INDIVIDUALLY, NOT AS A PLAINTIFF OR MEMBER OF A CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE ACTION.

If the class-action waiver is finally held unenforceable for a particular claim, that claim will proceed in court rather than class arbitration.

25. Informal Dispute Process and Arbitration Opt-Out

Before filing arbitration, the complaining party must send a written Notice of Dispute describing the claim, relevant facts, requested relief, and contact information. Notices to Kurea must be sent to contact@kureacare.com and to Altura Ventures LLC at the address below. The parties will attempt in good faith to resolve the dispute for 30 days.

You may opt out of arbitration by sending written notice within 30 days after first accepting these Terms. Include your full name, account email, mailing address, and an unequivocal statement that you opt out of arbitration. Opting out does not affect other provisions.

26. Time to Bring Claims

To the fullest extent permitted by law, a claim relating to these Terms or Services must be filed within one year after it accrues. This limitation does not apply where applicable law requires a longer period.

27. Governing Law and Venue

These Terms are governed by the Federal Arbitration Act, applicable federal law, and the laws of Wyoming, without regard to conflict-of-law principles, except where the mandatory law of your state provides otherwise.

For claims not subject to arbitration, you consent to the state and federal courts serving Sheridan County, Wyoming, unless applicable consumer law requires a different forum.

28. Termination

We may suspend or terminate access for breach of these Terms, fraud, safety concerns, nonpayment, unlawful use, or risk to the Platform or another person. Termination does not affect accrued payment obligations or provisions that by their nature survive termination.

29. Force Majeure

Kurea is not liable for delay or failure caused by events beyond reasonable control, including natural disasters, epidemics, governmental actions, labor disputes, carrier interruptions, pharmacy shortages, internet failures, or infrastructure outages.

30. Changes to These Terms

We may revise these Terms. Material changes will be communicated when required by law. The effective date identifies the current version. Continued use after a revision becomes effective constitutes acceptance, except where additional consent is legally required.

31. General Terms

These Terms and incorporated policies constitute the agreement between you and Kurea regarding the Services. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. Failure to enforce a provision is not a waiver. You may not assign these Terms without written consent; Kurea may assign them in connection with a business transaction or by operation of law.

32. Contact

Altura Ventures LLC / Kurea
1309 Coffeen Ave STE 1200
Sheridan, WY 82801
Email: contact@kureacare.com
Telephone: +1 (888) 864-2119